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Telehealth

    • Telemedicine visits are just like a face-to-face visit with your doctor or nurse but done over the telephone, computer, smartphone, laptop, or tablet to connect you with a doctor or care provider wherever you might be. You do not need to be in the clinic for a telemedicine visit. It is much easier than it may seem and it may be more convenient and safer for you as it allows you to access care without leaving your home. 

      Not all visits can be done by telemedicine, so you may be asked to come for an in-person visit if necessary.

      KPHC offers 3 types of telemedicine visits

      1. Telehealth: These are video calls where your healthcare provider can see you and talk with you. This can work through your phone, tablet, or computer.
      2. Telephone-only: These are visits over the phone only with no video.
      3. Virtual Check-in: these are brief visits with your doctor or nurse practitioner over, video, audio, text, or email to help determine if you need to schedule a telehealth or in-person visit or if you need to go to the emergency room, or if you are ok without a scheduled visit. KPHC does not currently offer a text or email-based communication service.

      Medicaid (MedQuest) and Medicare will cover the costs of most telehealth, telephone-only, and virtual check-in encounters. There are some limits on how frequently telephone-only visits can be done and some medical conditions require a telehealth or in-person visit.

      Private insurance such as PPO or HMO insurance will cover the cost of telehealth visits though you may be responsible for a co-pay. Private insurance usually does not cover the cost of telephone-only visits, so please check your benefits to be aware of any out-of-pocket costs you may have through your insurance for these visits. KPHC does not deny care to anyone based on their ability to pay and we will try to accommodate the appointment type which provides the best care for you.

      When you call for an appointment, the person scheduling your appointment may ask if you would prefer a telehealth visit. You can also ask if a telehealth visit may be appropriate for an upcoming appointment or if you need medical advice that may not require a face-to-face visit.  

      If you aren’t sure how to do it, the next time you are in the clinic, ask the nurse to show you how to do a telehealth visit for your next appointment. 

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    • Telemedicine visits are just like a face-to-face visit with your doctor or nurse but done over the telephone, computer, smartphone, laptop, or tablet to connect you with a doctor or care provider wherever you might be. You do not need to be in the clinic for a telemedicine visit. It is much easier than it may seem and it may be more convenient and safer for you as it allows you to access care without leaving your home. 

      Not all visits can be done by telemedicine, so you may be asked to come for an in-person visit if necessary.

      KPHC offers 3 types of telemedicine visits

      1. Telehealth: These are video calls where your healthcare provider can see you and talk with you. This can work through your phone, tablet, or computer.
      2. Telephone-only: These are visits over the phone only with no video.
      3. Virtual Check-in: these are brief visits with your doctor or nurse practitioner over, video, audio, text, or email to help determine if you need to schedule a telehealth or in-person visit or if you need to go to the emergency room, or if you are ok without a scheduled visit. KPHC does not currently offer a text or email-based communication service.

      Medicaid (MedQuest) and Medicare will cover the costs of most telehealth, telephone-only, and virtual check-in encounters. There are some limits on how frequently telephone-only visits can be done and some medical conditions require a telehealth or in-person visit.

      Private insurance such as PPO or HMO insurance will cover the cost of telehealth visits though you may be responsible for a co-pay. Private insurance usually does not cover the cost of telephone-only visits, so please check your benefits to be aware of any out-of-pocket costs you may have through your insurance for these visits. KPHC does not deny care to anyone based on their ability to pay and we will try to accommodate the appointment type which provides the best care for you.

      When you call for an appointment, the person scheduling your appointment may ask if you would prefer a telehealth visit. You can also ask if a telehealth visit may be appropriate for an upcoming appointment or if you need medical advice that may not require a face-to-face visit.  

      If you aren’t sure how to do it, the next time you are in the clinic, ask the nurse to show you how to do a telehealth visit for your next appointment. 

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